FAQ - Aunt Porridge

How do I pay for my order?

Depending on your Location, Aunt Porridge Products are available in all supermarkets and shops country wide, We also have agents in all parts of the country.

For Special orders, contact us on: 0705 108 030 or 0780 130 552

What do you mean by composite flour?

Composite flour is where two or more flours are mixed to form one homogeneous flour. Aunt porridge is a composite of 12 flours; rice, millet, oats, sorghum, whole grain wheat, cassava and amaranth. Others are pumpkin, pumpkin seeds, soya, yellow corn and silver fish.

Composite flours are an innovation initiated by the Food and Agriculture Organization (FAO) of the United Nations to improve nutritional value per quantity at a low cost. The best includes mixtures of tubers rich in starch (e.g. cassava) and/or protein rich flours (e.g. soy, oats) and/or cereals (e.g. rice, millet). Research shows that composite flours concept is technically feasible, nutritionally vital and economically desirable in most cases.

Composite flours are now very popular in Uganda. But many composites on the market comprise of two or three products, especially soya, wheat and sometimes, oats to target children. Aunt Porridge is a pioneer in mixing up to 12 flours successfully at specific rates to achieve a homogeneity of a wholesome meal. Therein is a mineral and vitamin rich mixture, which builds your body, boosts appetite, improves immunity and reinvigorates the memory and brain with silver fish’s omega-3 fatty acids.

What forms of payments are acceptable?

For all orders placed through the Aunt Porridge website, we only accept cash on order pick from any designated aunt porridge outlet, Mobile Money, and direct bank transfer.

At what age can one start taking Aunt Porridge?

The ministry of Health recommends supplementing at 6 months. However, we have cases of mothers who started at four months after being referred by paediatrics.

What a delicious flour! How do you ensure that competitors don’t duplicate the product?

It is not easy to mix 12 flours into one composite, balancing their swelling capacity, water and oil absorption capacity, emulsion and foam activity. It has to be standard specific if it has to balance stability, gelatinization temperature, least gelation concentration and bulk density of the final composite.

For Aunt Porridge, the functional properties of the different flours, eg the physical (particle size, water absorption capacity) and the chemical (element ratio, boiling points, oil absorption capacity) are computer harmonized to achieve a homogeneous, blendable, useable and derivable product.

Those who will try may not manage to do it at our competitive pricing. In the end, Aunt Porridge remains the only composite flour in the country with more than 4 flours; the nearest competition has 4 and that is a quarter of our performance.

What are the conditions for returning an item?

Proof of purchase – the document/receipt handed over to you together with the product on delivery.

We only can accept item that has not been used with its original unopened packaging as it was sold. If your goods do not arrive in perfect condition, please contact us within 2 days of receipt. Please therefore do not dispose of the damaged item or packaging as this will void any claim.

If your goods need to be returned for replacement or repair after 2 days of your order initially being placed, we are not liable to pay for any costs incurred

For items which are faulty on receipt, you must notify us on spot or within 1 day and we will either replace or refund the item subject to confirming that the item is faulty, We refund or replace provided that items are sent back in their original condition, are unused and unopened in their original packaging.